FAQ
Frequently Asked Questions
Find answers to common questions about NoteMood, wholesale ordering, products, shipping, and retailer support.
About NoteMood
What is NoteMood?
NoteMood is a trend-driven stationery and lifestyle brand created for modern retailers and creative businesses.
We focus on visually appealing, retail-ready products that combine thoughtful design, practical value, and strong merchandising potential.
Our goal is to make it easier for retailers to discover fresh stationery products, test new collections with lower inventory risk, and build assortments their customers will love.
What types of products does NoteMood offer?
NoteMood offers a growing selection of stationery and lifestyle products, including:
- Planners
- Notebooks and journals
- Stickers
- Memo pads and sticky notes
- Desk accessories
- Gift-ready stationery
- Creative lifestyle products
Our assortment is continually updated with products selected for their design, retail potential, and customer appeal.
How does NoteMood select its products?
We look for products that offer a strong combination of design, functionality, and retail potential.
Our product selection considers factors such as:
- Strong visual appeal
- Retail display potential
- Healthy margin opportunities
- Suitability for low-quantity product testing
- Social media and content potential
Wholesale & B2B Purchasing
Do you offer wholesale pricing?
Yes. NoteMood offers wholesale pricing to approved business customers.
Our wholesale program is designed to help independent retailers and online sellers access trend-driven stationery with flexible purchasing requirements and competitive pricing.
Approved buyers may also receive access to product resources, new product updates, sales support, and replenishment services.
Who can apply for a NoteMood wholesale account?
We welcome applications from a wide range of retail and e-commerce businesses, including:
- Independent gift shops
- Boutique retailers
- Stationery stores
- Shopify sellers
- Etsy sellers
- TikTok Shop sellers
- Amazon and other marketplace sellers
- New and emerging brands
What is the minimum order amount?
The minimum order value for a NoteMood wholesale order is $120 USD.
Our wholesale model is designed around low minimum order quantities, allowing retailers to test different products without committing to large amounts of inventory.
This makes it easier to build a flexible assortment, evaluate customer demand, and reorder successful products as needed.
Can I order products in small quantities?
Yes. Low-quantity product testing is an important part of the NoteMood wholesale model.
Instead of requiring retailers to purchase large quantities before knowing how a product will perform, we aim to make it easier to test different products in smaller quantities.
This can help reduce inventory risk and allow you to make more informed purchasing decisions.
Why are wholesale prices not shown publicly?
Wholesale pricing is reserved for approved business customers.
Keeping wholesale prices private helps protect our retail partners' margins and prevents wholesale purchase prices from being displayed directly to general consumers.
Once your wholesale account is approved, you will be able to access the applicable wholesale pricing and place qualifying orders.
How do I become a NoteMood wholesale partner?
Start by submitting a wholesale account application with your business information.
Our team will review your application. Once approved, you will gain access to wholesale pricing and can begin placing wholesale orders.
Shipping & Delivery
What shipping methods do you offer?
All NoteMood orders are shipped by express air delivery.
We currently work with DHL and FedEx and offer several delivery options depending on your destination and preferred delivery speed.
- DHL Express: Estimated delivery within 1–3 days
- FedEx International Priority (IP): Estimated delivery within 3–5 business days
- FedEx International Connect Plus (FICP): Estimated delivery within 5–9 business days
- FedEx International Economy (IE): Estimated delivery within 7–15 business days
Available shipping services may vary depending on the destination, shipment weight, and order details.
How long will my order take to arrive?
Estimated transit time depends on the shipping service selected for your order:
- DHL Express: 1–3 days
- FedEx International Priority (IP): 3–5 business days
- FedEx International Connect Plus (FICP): 5–9 business days
- FedEx International Economy (IE): 7–15 business days
Please note that these are estimated carrier transit times. Actual delivery times may vary depending on customs clearance, destination, local delivery conditions, holidays, and other circumstances outside of NoteMood's direct control.
How much does shipping cost?
Shipping costs are calculated based on the actual shipment weight, destination, and selected shipping service.
Because all NoteMood orders are shipped by express air delivery through DHL or FedEx, we use the applicable carrier standard rate schedules to calculate shipping.
Shipping rates are calculated in 0.5 kg weight increments, and the applicable shipping weight of your order is calculated automatically.
NoteMood covers 40% of the actual shipping cost on every order. You only pay the remaining 60%.
The shipping fee shown when your order is confirmed will already reflect NoteMood's 40% contribution, so the displayed amount is the final shipping amount payable by you.
Does NoteMood help cover shipping costs?
Yes. To help reduce shipping costs for our customers, NoteMood covers 40% of the actual logistics cost on every order.
You only pay 60% of the actual shipping cost.
This contribution is automatically reflected in the shipping amount shown when your order is confirmed. No coupon or separate shipping discount code is required.
Why does shipping cost vary between orders?
Express shipping costs vary based on several factors, including:
- Total shipment weight
- Destination country or region
- Selected DHL or FedEx service
- The applicable carrier rate for the shipment
Because rates are calculated in 0.5 kg weight increments, larger or heavier orders may fall into different shipping rate brackets.
Regardless of the final shipping amount, NoteMood covers 40% of the applicable shipping cost.
Can I choose between DHL and FedEx?
Available shipping services depend on your destination, shipment weight, and order details.
When multiple services are available, you can choose the option that best matches your preferred balance of delivery speed and shipping cost.
DHL Express and FedEx International Priority are faster options, while FedEx FICP and FedEx International Economy provide additional choices for customers who prefer a longer delivery window.
Products & Retailer Support
Can I test products in small quantities before ordering more?
Yes. NoteMood's low-quantity purchasing model is designed to help retailers test products before committing to larger inventory quantities.
We recommend starting with a varied assortment, monitoring customer response, and replenishing products that perform well.
How can I decide which products to order?
We recommend starting with a varied assortment and testing products in smaller quantities before making larger commitments.
You may want to consider factors such as:
- Your existing customer profile
- Retail price range
- Store display opportunities
- Seasonal demand
- Gift-giving occasions
- Repeat-purchase potential
- Customer response to initial quantities
Can I reorder products that sell well?
Yes, subject to product availability.
Replenishment support is part of the NoteMood wholesale experience, making it easier for retailers to reorder successful products and maintain their best-performing assortment.
What do approved NoteMood wholesale buyers receive?
Approved wholesale buyers may receive access to:
- Wholesale pricing
- Low MOQ purchasing
- Product images and assets
- New product updates
- Sales support
- Replenishment services
Do you provide product images for retailers?
Approved NoteMood buyers may receive product imagery and related product assets to support merchandising and sales activities.
Available materials may vary depending on the individual product or collection.
Is NoteMood suitable for small or new retailers?
Yes. NoteMood's wholesale model is designed to lower the barrier to product testing by combining a relatively accessible minimum order value with low minimum quantities.
This makes NoteMood suitable for independent retailers, smaller e-commerce businesses, and newer brands that want to test demand before investing in larger quantities.
Still Have Questions?
Have a question about wholesale access, products, shipping, or an existing order? Get in touch with the NoteMood team and we'll be happy to assist.
Get in Touch