Privacy Policy

Last Updated: August 14, 2026

This Privacy Policy describes how NoteMood ("NoteMood," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit notemood.com (the "Site"), purchase our products, create or use an account, apply for wholesale access, contact us, or otherwise interact with our services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean any individual who interacts with the Services, including retail customers, wholesale buyers, business representatives, applicants, and Site visitors.

Please review this Privacy Policy carefully. By using our Services, you acknowledge the privacy practices described below.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page and take any additional steps required by applicable law.

2. Personal Information We Collect

The personal information we collect depends on how you interact with NoteMood.

2.1 Information You Provide Directly to Us

You may provide personal information to us when you place an order, create an account, apply for wholesale access, contact customer support, subscribe to communications, or otherwise interact with our Services.

This information may include:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, such as products ordered, quantities, order history, shipping details, billing information, payment confirmation, returns, refunds, and other transaction-related information.

• Account information, such as your login credentials, account preferences, and information associated with your customer or wholesale account.

• Wholesale and business information, such as company or store name, business website, business address, resale certificate or seller's permit information, tax identification information, business type, sales channels, product interests, estimated purchasing needs, and other information submitted through a NoteMood Trade or Wholesale Application.

• Customer support information, including information you provide when contacting us regarding an order, product, wholesale application, return, claim, or other inquiry.

• Marketing preferences, including whether you have chosen to receive promotional emails or other marketing communications from us.

Please do not provide personal information that is unnecessary for the purpose of your interaction with NoteMood.

3. Information We Collect Automatically

When you visit or interact with our Site, we and our service providers may automatically collect certain information about your device and use of the Services.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Pages viewed

• Referring URLs

• Date and time of visits

• Interaction with products, pages, and Site features

• Shopping and checkout activity

• Cookie and similar technology identifiers

We may collect this information through cookies, pixels, tags, software development tools, and similar technologies.

These technologies help us operate the Site, remember preferences, understand Site performance, improve the customer experience, prevent fraud, and, where permitted, support analytics and advertising.

4. Information We Receive From Third Parties

We may receive personal information from third parties that help us operate our business and provide the Services.

These may include:

• Shopify, which provides the ecommerce infrastructure used to operate our Site and process customer activity.

• Payment processors, which process payments and related financial transactions.

• Shipping and logistics providers, which assist with delivery, tracking, customs processing, and fulfillment.

• Analytics and technology providers, which help us understand Site activity and improve performance.

• Advertising and marketing providers, where applicable.

• Other business service providers that support fraud prevention, customer service, cloud hosting, communications, or business operations.

Information received from these third parties is handled in accordance with this Privacy Policy and applicable law.

5. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide tracking and transaction notifications

• Manage customer accounts

• Process returns, refunds, replacements, and claims

• Respond to customer inquiries

Managing Wholesale and Trade Accounts

For wholesale applicants and approved buyers, we may use personal information to:

• Review and verify wholesale applications

• Confirm business eligibility

• Evaluate business information

• Provide access to wholesale pricing

• Manage approved buyer accounts

• Support ordering and replenishment

• Communicate regarding wholesale products and services

Customer Support

We use personal information to respond to requests, resolve issues, provide product or order assistance, and improve our customer service.

Security and Fraud Prevention

We may use information to:

• Detect suspected fraud

• Prevent unauthorized transactions

• Protect customer accounts

• Maintain the security of our Site

• Investigate potentially illegal, abusive, or malicious activity

Analytics and Service Improvement

We may use information to better understand how visitors and customers interact with NoteMood and to improve our Site, product assortment, Services, marketing, and overall customer experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications, recommend products, measure marketing performance, or provide advertising that may be relevant to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message.

Please note that opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notices, account messages, or responses to your inquiries.

6. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to operate and improve the Services.

Cookies may be used for purposes such as:

• Maintaining shopping cart functionality

• Remembering account or Site preferences

• Supporting secure checkout

• Measuring Site traffic and performance

• Understanding how visitors interact with the Site

• Preventing fraud

• Supporting marketing and advertising where permitted

Depending on your location, you may be able to manage certain cookie and privacy preferences through the privacy controls or cookie banner available on our Site.

You may also control certain cookies through your browser settings. Disabling some cookies may affect the functionality of the Site.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide the Services, or comply with applicable legal obligations.

Recipients may include:

Service Providers

We may disclose information to vendors that provide services on our behalf, including:

• Ecommerce infrastructure

• Payment processing

• Order fulfillment

• Shipping and logistics

• Cloud hosting

• Data storage

• Customer service

• Analytics

• Fraud detection

• Email and communications services

Business and Marketing Partners

Where permitted by applicable law, we may work with business, analytics, or advertising partners to operate, promote, measure, or improve the Services.

At Your Direction

We may disclose information when you request or authorize us to do so, including when required to fulfill and deliver an order.

Legal and Business Purposes

We may disclose personal information if reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful government or regulatory requests

• Protect the rights, property, or safety of NoteMood, our customers, or others

• Detect or investigate fraud or illegal activity

• Enforce our agreements and policies

Information may also be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

8. Shopify

Our Site is hosted and operated using Shopify.

Shopify processes certain personal information in connection with providing ecommerce infrastructure and related services to NoteMood.

Your information may therefore be processed by Shopify and its affiliated service providers in accordance with their own applicable privacy practices.

9. User-Generated Content

Our Services may allow customers to submit reviews, comments, photographs, or other content.

If you voluntarily submit content to an area of the Site that is publicly accessible, that content may be visible to other visitors and may be copied or shared by others.

Please avoid including sensitive or unnecessary personal information in publicly available content.

10. Third-Party Websites and Services

Our Site may contain links to third-party websites, social media platforms, marketplaces, or other services that are not controlled by NoteMood.

We are not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party service you choose to use.

11. Children's Privacy

The Services are not intended for children.

We do not knowingly collect personal information from children in circumstances where parental consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at hello@notemood.com so that we can review the request and take appropriate action.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and should contact us if you believe your account or personal information has been compromised.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on factors such as:

• Whether you maintain an account with us

• Our ongoing business relationship with you

• Order and transaction record requirements

• Wholesale account administration

• Customer support requirements

• Fraud prevention and security

• Legal, tax, accounting, and regulatory obligations

• Dispute resolution and enforcement of agreements

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable law.

14. International Data Transfers

NoteMood, Shopify, and other service providers we use may process personal information in countries other than the country in which you reside.

As a result, your personal information may be transferred to or processed in jurisdictions with privacy laws that differ from those in your home jurisdiction.

Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.

15. Your Privacy Rights

Depending on where you live and the laws applicable to your personal information, you may have certain privacy rights.

These may include the right to:

• Request access to personal information we maintain about you

• Request information about how your personal information is used

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Receive a portable copy of certain personal information

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable

• Appeal certain decisions regarding privacy requests where applicable

• Lodge a complaint with an applicable data protection authority

These rights may be subject to legal limitations, exceptions, and verification requirements.

To submit a privacy request, contact us at:

hello@notemood.com

Please include sufficient information for us to understand and reasonably verify your request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

16. Marketing Communications

If you receive marketing emails from NoteMood, you may unsubscribe at any time by clicking the Unsubscribe link contained in the message.

Even if you opt out of marketing communications, we may continue to send transactional communications related to:

• Your orders

• Shipping and delivery

• Account administration

• Wholesale applications

• Returns or refunds

• Security notices

• Customer service inquiries

17. Privacy Complaints

If you have a concern about how NoteMood handles your personal information, please contact us first so that we can review and address your concern.

Depending on your location, you may also have the right to submit a complaint to your local privacy or data protection authority.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

NoteMood
Email: hello@notemood.com
Website: notemood.com

Business / Legal Entity: [TO BE CONFIRMED]
Business Address: [TO BE CONFIRMED]