Refund & Return Policy

Last Updated: August 14, 2026

Thank you for choosing NoteMood.

NoteMood primarily serves wholesale, trade, and business customers. Because wholesale orders involve inventory allocation, international fulfillment, and business purchasing, our return and refund terms differ from those of a standard consumer retail store.

Please review this policy carefully before placing your order.

1. Order Cancellations

We begin processing orders as quickly as possible after they are placed.

Cancellation requests must be submitted within 24 hours of placing your order.

If your order has already entered processing, packing, production, or shipment preparation, we may no longer be able to cancel it.

To request a cancellation, please contact us at hello@notemood.com and include your order number.

Please note that submitting a cancellation request does not guarantee cancellation if processing has already begun.

2. Damaged, Defective, Incorrect, or Missing Items

We carefully inspect and prepare orders before shipment. If your order arrives with damaged, defective, incorrect, or missing products, please contact us as soon as possible.

Claims must be submitted within 7 days of delivery.

Please email hello@notemood.com and provide:

• Your order number

• A description of the issue

• The affected product name and quantity

• Clear photographs of the affected item(s)

• Clear photographs of the outer shipping carton and packaging

• Any other information reasonably required to verify the claim

Please retain the original product and shipping packaging until your claim has been reviewed.

Once the issue has been verified, NoteMood may, depending on the circumstances, provide:

• A replacement

• A refund for the affected item(s)

• Store credit

For verified defective or incorrectly supplied products, NoteMood will be responsible for reasonable shipping costs associated with an approved replacement.

3. Non-Defective Returns

Because NoteMood primarily supplies wholesale and business orders, we strongly encourage buyers to carefully review product information and order appropriate quantities before purchasing.

We also recommend testing new products in smaller quantities before committing to larger inventory volumes.

If you wish to return products that are not defective, damaged, or incorrectly supplied, you must first request authorization from NoteMood.

Return Authorization

All non-defective returns require prior approval.

Please contact hello@notemood.com before returning any products.

If your return is approved, our team will provide return instructions and the designated return address.

Unauthorized returns may be refused and may not qualify for a refund.

Return Window

Requests for non-defective returns must be submitted within 14 days of delivery.

Product Condition

To qualify for a non-defective return, products must:

• Be unused

• Be unopened, where applicable

• Be in their original condition

• Include all original packaging, labels, accessories, and components

• Be suitable for resale as new merchandise

Products showing signs of use, damage, alteration, improper storage, or removal from their original retail condition may not be eligible for a refund.

Restocking Fee

Approved non-defective returns are subject to a 20% restocking fee.

The restocking fee will be deducted from the eligible merchandise refund.

Return Shipping Costs

For non-defective returns, the buyer is responsible for:

• Return shipping costs

• Shipping insurance, if desired

• Customs duties

• Import or export charges

• Taxes or other costs associated with returning the goods

Original outbound shipping charges are non-refundable for non-defective returns.

We strongly recommend using a trackable and insured shipping service.

NoteMood cannot issue a refund for returned products that are lost, damaged, or otherwise not received in acceptable condition during return transportation.

4. Non-Returnable Items

The following products are considered final sale and cannot be returned or exchanged unless they arrive defective, damaged, or incorrectly supplied:

• Custom-branded products

• Personalized or customized products

• Products manufactured or sourced specifically for your business

• Special-order products

• Clearance or closeout merchandise

• Final-sale products

• Opened or used products that can no longer be sold as new

Additional products may be identified as final sale on their individual product pages.

5. Refund Processing

Once an authorized return has been received, our team will inspect the returned products.

We will notify you by email after the inspection has been completed and let you know whether your refund has been approved.

If approved, eligible refunds will generally be processed within 7–10 business days after inspection.

For approved non-defective returns, the refund amount will exclude:

• The applicable 20% restocking fee

• Original shipping charges

• Return shipping costs

• Customs duties, taxes, and other return-related charges

Approved refunds may be issued to the original payment method or, where agreed with the customer, as NoteMood store credit.

Please note that after NoteMood processes a refund, additional processing time may be required by your bank or payment provider before the funds appear in your account.

6. Return Address

Please do not send products back to us without prior authorization.

Because the appropriate return location may depend on your order, product, and region, our team will provide the designated return address after your return request has been reviewed and approved.

Returns sent to an unauthorized address may be refused.

7. Contact Us

For cancellations, damaged-item claims, return requests, or questions regarding this policy, please contact:

NoteMood Customer Support
Email: hello@notemood.com

When contacting us about an existing order, please include your order number so that our team can assist you more efficiently.